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Resume

Rigoberto De La Portilla

Miami, FL 33126 • +1 (813) 494-5434
Bilingual Customer Support & Technical Specialist
Authorized to work in the US  • Open to remote work

Professional Summary

Bilingual Customer Support & Technical Specialist with 15+ years of experience in IT systems, remote troubleshooting, and client-facing technical support. Proven ability to simplify complex technical issues for non-technical users while delivering empathetic, high-quality service across telecom, healthcare, and managed IT environments. Skilled in Windows and Linux systems, network administration, remote access tools, and live chat/email-based support. Seeking a fully remote role where I can leverage both my technical depth and communication skills to enhance customer experience and operational efficiency.

Work Experience

Beekeeper (Live Honey Bee Removal/Relocation Specialist)

Miami Bee Removal Corp – Miami, FL
Feb 2024 – Present

  • Conduct live honey bee removals from residential and commercial properties using bee jacket, smoker, hivetool, and small brush

  • Extract colonies from attics, soffits, and enclosed structures with minimal disruption

  • Coordinate directly with customers via SMS and chat to schedule, explain procedures, and ensure satisfaction

  • Transport bees to apiaries for relocation and integration

Honey Bee Relocation Specialist

Tattooed Beekeeper – Self-employed
Jan 2009 – Present

  • Performed thousands of humane bee rescues across South/Central Florida, promoting ecological preservation

  • Provided customer education on bee safety and relocation practices

  • Harvested raw honey and beeswax for artisanal sales, educational demonstrations, and community outreach

  • Represented the brand in media coverage including HuffPost, Edible South Florida, and TATTOO Magazine

Medical/Recreational Patient Care Representative

MUV / Verano Holdings – Ruskin, FL 
Nov 2021 – Feb 2022

  • Supported dispensary operations remotely across Nevada, Maryland, and Florida

  • Delivered high-quality service via phone, email, and live chat for medical/recreational product inquiries

  • Ensured compliance with state regulations while assisting patients with orders, dosage, and product education

  • Managed high volumes of inbound communication with a focus on empathy and accuracy

Homesteader / Educator & Ecological Project Lead

The Tattooed Homestead – Fort Lonesome, FL
Jan 2013 – Dec 2021

  • Homeschooled and cared for a child on the autism spectrum using customized educational strategies

  • Designed and maintained a 3-acre permaculture food forest utilizing rotational grazing and regenerative farming

  • Integrated honey bee rescue operations into homestead outreach and sustainability education

IT Consultant / Contractor

Flagler Dental Center – Miami, FL
2000 – Apr 2021

  • Configured and maintained Windows servers, dental imaging systems, and backup infrastructure

  • Provided on-call and remote support for clinical environments ensuring uptime and HIPAA compliance

  • Trained non-technical staff on basic troubleshooting and secure system use

Independent IT Contractor

Cridan Technologies – Fort Lauderdale, FL
2009 – 2010

  • Installed and managed Windows NT/2000 servers, Red Hat Linux, Sun OS, WatchGuard firewalls, and backup systems

  • Advised clients on hardware/software purchases and implemented full network setups

  • Monitored server environments and recovered data in cases of corruption or failure

Network Engineer / Systems Administrator

KW Property Management / Completel US – Coral Gables, FL
2006 – 2007

  • Designed and deployed Active Directory infrastructure across multiple offices

  • Led Windows Server 2003 domain forest migration with minimal downtime

  • Managed Exchange, file, and print servers, and restored lost data from failed backups

Computer Network Consultant – Radiology Systems

Ambulatory Diagnostic Center – Coral Gables, FL
2005 – 2007

  • Maintained radiology IT infrastructure including DICOM routing systems

  • Supported PACS integration and provided remote/on-site technical assistance

  • Ensured consistent uptime and compliance within diagnostic operations

Network & Security Operations Analyst

Innerhost / Interland / Peer 1 Networks – Doral, FL
2003 – 2005

  • Led Linux support team with 100% SLA for hosting clients

  • Secured compromised servers through forensic analysis and script removal

  • Supported software installs and server customizations for Linux and Windows environments

Level 3 Tech Support / Network Administrator

DSLi – Miami, FL
2000 – 2003

  • Provided Tier 3 tech support for DSL customers, configuring routers and modems remotely

  • Enforced network security policies and monitored email/web traffic

  • Delivered rapid issue resolution via CLI and remote tools

Tech Support & Systems Administrator

Shadow Information Services – Doral, FL
1998 – 2000

  • Delivered phone-based customer support for billing and hosting services

  • Provided remote technical support for shared Linux, Solaris, and Windows servers

  • Managed server access, performance monitoring, and internal accounting systems

Education

Microsoft Systems Engineer in Computer Science
Florida Computer College – Miami, FL (2000 – 2001)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)

  • Microsoft Certified Professional (MCP)

  • WatchGuard Certified Systems Professional

Skills

💻 Technical Skills

  • Windows Server (NT, 2000, 2003+), Active Directory, Microsoft Exchange

  • Linux (Red Hat, Ubuntu), Solaris, Sun OS

  • VMware, Virtualization, Citrix, DNS, DHCP, TCP/IP, VPN

  • WatchGuard Firewalls, NAS, Data Recovery, Disaster Recovery

  • DICOM Routing, PACS Integration

  • Network Monitoring, LAN/WAN, IP Networking, Network Infrastructure

  • Remote Access Software, Backup Solutions, System Administration

🛠 Tools & Platforms

  • Remote Support Tools (TeamViewer, AnyDesk, RDP)

  • Ticketing Systems (add tools used if applicable)

  • Live Chat & Email Support Platforms

  • Microsoft Office, Google Workspace

🗣 Communication & Service

  • Bilingual: English & Spanish

  • Empathetic Communication, Troubleshooting

  • Tier 1–3 Technical Support (Phone, Email, Chat)

  • End-User Training

  • Customer Relationship Building

Languages

  • Spanish – Expert

  • English – Expert

Publications & Media Features

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